Last updated: 28 May 2026
BetaData ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform.
1. Information We Collect
We collect the following information when you register and use BetaData:
- Account Information: Full name, email address, phone number, and username
- Identity Verification (KYC): Government-issued ID for eligible accounts
- Transaction Data: Purchase history, wallet transactions, and payment records
- Device Information: IP address, browser type, device model, and operating system
- Usage Data: Pages visited, features used, and session activity logs
- Communications: Support messages and ticket history
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process transactions and deliver services
- Send transaction receipts and important account notifications
- Prevent fraud and protect the security of the platform
- Comply with legal and regulatory requirements (including CBN guidelines)
- Improve our services based on usage patterns
- Respond to your support requests
- Send promotional messages (only if you opt in)
3. Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- API Providers: Phone numbers and meter numbers are shared with our VTU API providers (e.g., SMEPlug, VTUNaija) solely to process your transactions
- Payment Gateways: Payment details are processed by Paystack or Billstack under their own privacy policies
- Law Enforcement: When required by Nigerian law or valid court order
- Fraud Prevention: With security services to detect and prevent fraudulent activity
4. Data Security
We implement the following security measures to protect your data:
- All connections are secured with SSL/TLS encryption (HTTPS)
- Passwords and transaction PINs are hashed using bcrypt — we cannot see them
- Sessions expire automatically after periods of inactivity
- Two-factor authentication (2FA) is available for all accounts
- Admin access is restricted with separate authentication controls
- Regular security audits and vulnerability assessments
5. Cookies & Local Storage
We use the following browser technologies:
- Session Cookies: Required for login and session management — cannot be disabled
- Preference Cookies: Store your dark/light mode preference
- Service Worker Cache: Used by our PWA to enable offline access to static resources
We do not use advertising or tracking cookies. We do not use Google Analytics or any third-party analytics tools.
6. Data Retention
We retain your data as follows:
- Account data: For as long as your account is active
- Transaction records: Minimum 7 years as required by Nigerian financial regulations
- Activity logs: 90 days for security purposes
- After account deletion, anonymized data may be retained for analytics purposes
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of all data we hold about you
- Correction: Update your personal information via your account settings
- Deletion: Request deletion of your account and personal data
- Portability: Request your transaction history in a downloadable format
- Opt-out: Unsubscribe from promotional emails at any time
To exercise these rights, contact us at support@betadata.com.ng
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
BetaData is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Your continued use of the platform after changes means you accept the updated policy.
11. Contact Us
For privacy-related questions or requests, contact our Data Protection Officer at:
- Email: support@betadata.com.ng
- WhatsApp: 0816 097 0212